12bajeevip Privacy Policy
Your personal information is completely safe with us. Read this policy in detail to learn how 12bajeevip collects, uses, and protects your data.
Introduction and Applicability
12bajeevip is a trusted online betting and casino platform in Bangladesh. We place the highest priority on the privacy and protection of personal information of our users. This privacy policy explains how 12bajeevip collects, uses, stores, and where necessary shares your personal information with third parties.
By using our website or services you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please stop using our services. This policy supplements our Terms and Conditions and applies together with them.
This privacy policy applies to all registered and unregistered users of the 12bajeevip platform. We may update this policy from time to time, so please read it regularly.
What Information We Collect
12bajeevip may collect your information in various ways. The categories of information collected are described in detail below.
Identity Information
During account registration we collect the following information:
- Full name
- Date of birth (for age verification)
- National ID card or passport details
- Address and contact details
- Email address and mobile number
Financial Information
For processing transactions we collect:
- Deposit and withdrawal history
- Payment method details (bKash, Nagad, Rocket, Upay)
- Bank account information (where applicable)
- Betting and gaming transaction records
Technical Information
Information collected automatically while you use the service:
- IP address and device identifiers
- Browser type and version
- Operating system information
- Session logs and access times
- Cookies and similar tracking technologies
Gaming Activity Information
To improve your gaming experience we collect:
- Game history and preferences
- Betting patterns and frequency
- Bonus usage records
- Customer support interaction history
Purpose of Using Your Information
Service Delivery and Operations
12bajeevip uses the information collected about you for the following purposes. Our primary goal is to provide you with a seamless, secure, and personalised betting experience.
- Completing account registration and identity verification
- Processing deposit and withdrawal transactions
- Managing bonuses, promotions, and VIP benefits
- Providing 24/7 customer support
- Preventing fraud and illegal activity
- Implementing responsible gaming policies
- Verifying age (for users aged 21 and above only)
- Identifying and resolving technical issues
Service Improvement and Analytics
We use your information to improve our platform, add new features, and analyse user experience. Your information may also be used to inform you about relevant promotions and offers, however you can opt out of such communications at any time.
Important: 12bajeevip never sells your information or transfers it commercially to third parties.
Information Sharing and Disclosure
In certain circumstances 12bajeevip may share your information with third parties. However this is always limited and purpose-specific.
Service Provider Partners
We work with trusted third parties to operate our business, including payment processors, identity verification services, and technology support providers. Only the necessary information is shared with these partners and they are bound by strict confidentiality agreements.
Legal Obligations
We may be required to disclose information to comply with legal obligations, under court orders, or at the request of regulatory authorities. Such disclosures are always carried out within the limits of applicable law.
Fraud Prevention
Information may be shared with relevant authorities to detect suspected fraud, money laundering, or other illegal activity. Ensuring the safety of users and the platform is a core part of our responsibility.
Business Transfers
In the event of a future merger, acquisition, or business restructuring, user information may be transferred. In such cases the new authority will be bound to comply with the terms of this privacy policy.
Cookies and Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. 12bajeevip uses different types of cookies — such as session cookies (active while you are logged in), functionality cookies (remembering your preferences), and analytics cookies (monitoring site performance).
- Essential Cookies: Necessary for the core functionality of the site — login sessions, security verification.
- Functionality Cookies: Remember your language, theme, and other preferences.
- Analytics Cookies: Analyse user behaviour to help improve the site.
- Advertising Cookies: Used to display relevant advertisements and promotions.
Cookie Controls
You can disable cookies by changing your browser settings. However, disabling certain essential cookies may cause some features of the site to not work correctly. To manage cookies, look for the options in your browser's "Settings" or "Privacy" menu.
Data Security Measures
12bajeevip applies industry-standard technical and administrative measures to protect your information.
SSL Encryption
All data transmissions are secured with 256-bit SSL encryption.
Firewall Protection
An advanced firewall system prevents unauthorised access.
Two-Factor Authentication
Two-factor authentication is in place to protect your account.
Regular Audits
Security measures are regularly reviewed and updated.
Limitation Acknowledgement: No storage or transmission of information over the internet is completely secure. We apply the highest security measures, but complete security cannot be guaranteed. It is your responsibility to keep your password secure and to notify us immediately of any suspicious activity.
Data Retention Period
How Long Information Is Kept
12bajeevip retains your personal information for as long as necessary and as required by legal obligations. Generally, keeping records for a specified period even after an account is closed is part of legal requirements.
- Account Information: While the account is active and for the legally required period after it is closed.
- Financial Transaction Records: For an extended period as required by anti-money laundering laws.
- Customer Support Communications: For a set period to improve service quality.
- Technical Logs: For a limited period for security and troubleshooting purposes.
Request to Delete Information
Where applicable, you may request the deletion of your personal information. However, some information may need to be retained for legal obligations, active disputes, or security reasons. To request deletion, please contact our support team.
Your Rights and Choices
As a user of 12bajeevip you have the following rights over your own information.
Right to Access Information
You may request to view your personal information held by us at any time. We will provide you with a copy of your information within a reasonable time.
Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. This can be done through your account settings or via the support team.
Right to Object to Processing
You may object to non-essential processing such as marketing communications or data analytics. Contact us to opt out of such processing.
Right to Data Portability
You may receive your information in a structured, commonly used format. This right will be provided subject to applicable legal regulations where relevant.
To exercise any of your rights or to make a data-related request, contact our support team via 24/7 live chat or email. We will aim to respond to your request within 30 days.
Protection of Minors
Age Restriction Policy
12bajeevip strictly prohibits providing services to persons under the age of 21. We verify age at registration and any account suspected of belonging to a minor is immediately closed.
We do not intentionally collect information from anyone under the age of 18. If we are informed that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account.
Policy Changes and Updates
How We Will Notify You of Changes
12bajeevip reserves the right to update this privacy policy at any time. For any significant changes, we will post a notice on our platform and update the "Last Updated" date at the top of the policy.
Continuing to use the service after changes have been made will be considered as your agreement to the terms of the new policy. We recommend that you review this page regularly.
Contact Us
Privacy-Related Enquiries
If you have any questions, concerns, or requests regarding this privacy policy, please contact us through any of the methods below. Our team is always ready to assist in Bengali.
For more information, visit our other policy pages: